As I've posted in the past, the local cable company, Insight, has less than stellar service. This has caused me numerous headaches in the past and today was another fine example of it.

Recently, my roommate and I decided to cancel our cable TV service. She's hardly ever here to watch it and for me it's nothing but a time/money sink. Well, today happened to be the day that the cable service scheduled a tech to come out and shut off the service. For those of you that have had the opportunity to experience Insight's customer service, you know what happened. They shut it all down, cable modem included.

The problem with this is I was connected into my server at home from school at the time trying to work out somethings for class. So I had to run home to finish the project and spend a good chunk of time explaining to two seperate customer support techs (the first one hung up on me as she attempted to transfer me, of course she was useless to begin with) and a couple hours of downtime waiting for a tech to come back out and reconnect my service.

All of this would probably change if there was a little competition in the area for cable services, but that's not going to happen anytime soon as Insight has sued the competition. (Briefs on behave of the city are here and here)

Of course, as I'm moving to Lexington this summer, the likelihood of gettting away from Insight is pretty much nil and after talking to Sarah about her experiences with Insight in Lexington, they're actually worse there. Hopefully, competition will be introduced into the mix soon, but I'm not holding my breath.